Stop Bad Reviews Before They Happen.
One bad TripAdvisor review can cost thousands in lost bookings. Catch guest complaints during their stay—before they go online.
Built for hotel general managers and operations teams.
Staff gets notified in real-time when guests submit feedback
Guests share concerns privately, not on Google or TripAdvisor
Fix problems before checkout, not after bad reviews appear
From guest concern to resolution in minutes.
Guest Scans QR Code
Place QR codes in rooms, lobbies, or restaurants. Guests scan with their phone for instant access to your private feedback form.
Guest Submits Privately
Guests share room issues, service concerns, or special requests directly with your team—never on Google or TripAdvisor.
Staff Gets Instant Alert
Front desk, housekeeping, or management receives immediate email and SMS alerts. Address issues while guests are still on property.
Track & Resolve Issues
Dashboard shows all feedback by room, department, and priority. Mark issues as resolved. Turn unhappy guests into satisfied ones before checkout.
"Instay was built after seeing hotels discover problems too late—in public reviews instead of during the stay. One preventable bad review can cost thousands in lost bookings."
Founder, Instay
Built for Independent Hotels
Built for Hotels
That Care About Reviews.
01. Stop Revenue Loss from Bad Reviews
A single 1-star review can reduce bookings by 30%. That's thousands in lost revenue per month. Instay catches complaints before they become public reviews.
02. Real-Time Issue Resolution
Average response time: 12 minutes. Staff gets instant alerts via email and SMS. Fix room issues, service problems, or billing concerns while guests are still on property.
03. Simple Setup, No Contracts
Setup in 5 minutes. Print QR codes, place in rooms. No long-term contracts. Starting at $99/month for boutique hotels. Cancel anytime.
The Real Cost of Bad Reviews
Drop in bookings after one bad review
Lost revenue per month from lower ratings
Average time to recover from reputation damage
Simple Pricing. Real Protection.
Prevent bad reviews before they happen. One saved review pays for itself.
Everything you need to stop bad reviews
- Unlimited Guest Feedback
- QR Codes Anywhere
- Real-Time Staff Alerts
- Analytics & Reporting
- Up to 5 Staff Users
- Custom Branding
Faster response, more visibility, less risk
- Everything in Starter
- SMS Alerts for Urgent Issues
- Advanced Analytics & Trends
- Up to 15 Staff Users
- Automations & Integrations
- Priority Support
Managing multiple properties? Let's talk