Stop Bad Reviews Before They Happen.

One bad TripAdvisor review can cost thousands in lost bookings. Catch guest complaints during their stay—before they go online.

Built for hotel general managers and operations teams.

Used by 50+ hotels
2,400+ issues resolved
Book a DemoSee How It Works
50+

Hotels Trust Instay

2,400+

Guest Issues Resolved

12 min

Average Response Time

How It Works

From guest concern to resolution in minutes.

01

Guest Scans QR Code

Place QR codes in rooms, lobbies, or restaurants. Guests scan with their phone for instant access to your private feedback form.

02

Guest Submits Privately

Guests share room issues, service concerns, or special requests directly with your team—never on Google or TripAdvisor.

Staff Gets Instant Alert

Front desk, housekeeping, or management receives immediate email and SMS alerts. Address issues while guests are still on property.

Track & Resolve Issues

Dashboard shows all feedback by room, department, and priority. Mark issues as resolved. Turn unhappy guests into satisfied ones before checkout.

"We used to find out about room issues from TripAdvisor reviews. Now we fix them during the stay. Our ratings went from 4.2 to 4.7 in three months."

Sarah Martinez

General Manager, Harbor Inn

Built for Hotels
That Care About Reviews.

01. Stop Revenue Loss from Bad Reviews

A single 1-star review can reduce bookings by 30%. That's thousands in lost revenue per month. Instay catches complaints before they become public reviews.

02. Real-Time Issue Resolution

Average response time: 12 minutes. Staff gets instant alerts via email and SMS. Fix room issues, service problems, or billing concerns while guests are still on property.

03. Simple Setup, No Contracts

Setup in 5 minutes. Print QR codes, place in rooms. No long-term contracts. Starting at $99/month for boutique hotels. Cancel anytime.

The Real Cost of Bad Reviews

30%

Drop in bookings after one bad review

$3,000+

Lost revenue per month from lower ratings

18 months

Average time to recover from reputation damage

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Pricing

Flexible plans for hotels of all sizes. Book a demo to discuss your needs.

Professional
$99
per month
  • 1,000 Submissions/Month
  • 3 Custom Forms
  • 5 Staff Members
  • Email Alerts
Talk to Sales
Recommended
$199
per month
  • 5,000 Submissions/Month
  • 20 Custom Forms
  • 15 Staff Members
  • Email & SMS Alerts
  • Advanced Analytics
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Enterprise
Custom
For Hotel Chains
  • Unlimited Submissions
  • Unlimited Forms
  • Multi-Property Dashboard
  • Dedicated Account Manager
Contact Sales