Most guests say nothing. Then write it on Google.
Unhappy guests don't complain at the front desk — they check out, go home, and leave a 2-star review. Instay gives them a private channel during their stay so you can fix it before it goes public.
Built for independent hotels and boutique properties.
14-day free trial · No credit card required
Once they check out, it's too late. Instay catches issues during the stay — when you can still do something about it.
Give unhappy guests a frictionless private channel. Most people just want to be heard — not to ruin your rating.
The right person gets alerted the moment a complaint comes in — no lost sticky notes, no missed calls.
From complaint to resolved — before checkout.
QR Code in the Room
Place it on the desk, mirror, or TV unit. No app download, no login. Guests tap or scan and they're in.
Guest Reports Privately
They tell you about the broken AC, the noise, the slow service — directly and privately. Not on Booking.com.
Staff Gets Alerted Instantly
The right person — housekeeping, front desk, or management — gets an immediate alert. No relay, no delay.
Resolve It. Guest Stays Happy.
Fix the issue while they're still on property. A guest whose problem gets solved rarely leaves a bad review.
"Hotels lose guests not because problems happen — problems always happen. They lose them because no one found out until the review was already posted."
Founder, Instay
Built for Independent Hotels
For Hotels That
Can't Afford a Bad Month.
01. Most Guests Won't Tell You — Until It's Too Late
Research shows 96% of unhappy customers never complain directly. They leave, write a review, and move on. Instay gives them somewhere private to go before that happens.
02. Your Staff Can't Fix What They Don't Know About
The broken shower, the noisy AC, the slow room service — staff find out from a Google review three days later. Instay alerts the right person within seconds of the complaint.
03. Up in 5 Minutes. No Tech Team Needed.
Print your QR codes, place them in rooms. Done. No app for guests to download, no training for staff. Just a private complaint channel that works from day one.
The Cost of Finding Out Too Late
Of unhappy guests never complain directly — they just leave
Drop in bookings from a single bad review on Google
Average time to recover lost rating on Booking.com
Simple Pricing. Real Protection.
Prevent bad reviews before they happen. One saved review pays for itself.
Everything a hotel needs to stop bad reviews before they happen.
Guests complain to you, not Google
Private feedback channel before they go public
Right staff alerted instantly
Email the moment a complaint comes in
See what's breaking most
Analytics by area, category, and resolution rate
Top problem rooms & peak hours
Know exactly where and when issues happen
Everything in Essential, plus the automation layer for hotels that run at scale.
Everything in Essential
Advanced analytics
Health score, peak hours, top problem rooms
Automation rules engine
"If urgent + unresolved 1h → alert owner" — no code
Slack, Notion & Airtable integrations
Complaints flow into the tools your team already uses
Escalation rules
Unresolved complaints auto-bump to ownership